Can I transfer funds from a Kapitalbank VISA card to VISA cards in other countries?
Updated 24 December 2024 г. 10:11
Yes, you can:<br>
Via VISA Direct in the "Kapitalbank.Online" mobile app, the available countries are indicated in the mobile app.
Via VISA Direct in the "Kapitalbank.Online" mobile app, the available countries are indicated in the mobile app.
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Can you describe the procedure for card issue?
Updated 24 December 2024 г. 10:45
Esteemed Client, You have to go to any Bank Branch located near to you with your passport (or with a document equivalent to your passport). The card will be issued within 1 – 3 days
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Does the Bank work on Saturdays?
Updated 24 December 2024 г. 10:21
Only mini-banks and BSOs are open on Saturdays.
- Askia (Yakkasaray district, 48/40 Usmon Nosir Street)
- Chilanzar (Chilanzar district, intersection of Bunyodkor Street and MKAD, Chilanzar metro station)
- Akhmad Donish (Yunusabad district, 11th quarter, building 16, apartment 39)
- Qo'yliq (Yashnabad district, 2 Fargona Yuli Street)
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How can I find out about all the transactions (withdrawals and replenishments) into and from my card (Visa)?
Updated 24 December 2024 г. 10:10
You can check the mini statement for the current month in the "Kapitalbank.Online" mobile application in the "Services" section, then in the "Statements and Certificates" section, or in any branch of the Bank.
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How can I find out about receipt of funds to the card?
Updated 24 December 2024 г. 18:33
A balance recharge notification is sent via the SMS-information service or via the Mobile Application to where the card is linked.
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How do I open a VISA card?
Updated 24 December 2024 г. 10:10
Offline - you must go to any branch of the Bank with an identity document (cards are issued during the day).
Commissions for issuing a card is according to the bank's tariffs.
Commissions for issuing a card is according to the bank's tariffs.
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How do I unblock a card?
Updated 24 December 2024 г. 18:30
You need to go to any branch of the bank with an identity document.
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How long does it take to open a new card when the old one is lost?
Updated 24 December 2024 г. 10:45
The card will be issued within 1 – 3 days.
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How secure it is to use UZS plastic cards?
Updated 24 December 2024 г. 18:35
Security is not guaranteed in case data were provided to third persons
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How to enable sms-notification service for UZS plastic card cards?
Updated 24 December 2024 г. 18:34
At an ATM or at a bank branch
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I have been mistakenly connected to another phone number for SMS-info service, what should I do?
Updated 24 December 2024 г. 18:30
You need to go to the bank branch with your passport and leave an application about the erroneous connection of this service.
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I lost a card, how can I restore it?
Updated 24 December 2024 г. 18:33
It can be recovored at any bank branch with an identity document.
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I want to enable sms-notification service. Who should I contact?
Updated 24 December 2024 г. 10:42
You need to use any ATM. You can also go to the plastic cards department of the bank branch where the SMS notification service will be connected/changed upon written request.
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If the card is reissued due to the client's fault, How much does this service cost?
Updated 23 December 2024 г. 15:14
According to the Bank's tariffs. Tariffs can be found on the Bank's website.
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Main reasons for holding and blocking cards in JSCB "Kapitalbank" ATMs
Updated 24 December 2024 г. 10:39
The reasons for holding cards in ATMs might be:
1. Defects on the bank card.
2. Unacceptable number attempts to enter incorrect PIN codes.
3. Card blocking by the issuing bank.
1. Defects on the bank card.
2. Unacceptable number attempts to enter incorrect PIN codes.
3. Card blocking by the issuing bank.
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My funds have been disappeared from my card, what should I do?
Updated 24 December 2024 г. 18:28
The first thing you need to do is block the card to prevent further unauthorised withdrawals. Blocking can be done through the Kapitalbank mobile app - select the desired card and block it. You can also call the Contact Centre on 1340 or 71 200 15 15 phone numbers to block the card.
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Possibilities of UZS plastic cards?
Updated 24 December 2024 г. 18:34
- Payment for goods and services in trade and service enterprise, where trade terminals are located
- Receipt of cash in cash departments or through ATMs (only individuals)
- Transfer of funds to current accounts of individuals and legal entities, for example, for study of your kids in institute.
- Transfer of funds to card. For example, payroll, dividends or earned income
- To deposit funds to card account
- To make payments for utility services
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Tariffs for individuals
Updated 10 April 2025 г. 12:43
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Terminal shows error when I try to use a card. What should I do?
Updated 24 December 2024 г. 18:35
Check the condition of a card and try to use it in other terminal.
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Terms of return of cards blocked in ATMs of JSCB “Kapitalbank” and their reasons
Updated 24 December 2024 г. 10:45
Return is made within three working days.
Reasons of blocked cards can be:
1. Defects on the bank card.
2. Inadmissible number of wrong PIN-codes entered.
3. Blocking of the current account or card.
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The card has expired
Updated 24 December 2024 г. 18:28
Dear customer, you must go to the bank's branch. The card will be replaced free of charge if the replacement is made during the period of one month before the expiry date, on time or one month later.
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Timeframe for refunds
Updated 24 December 2024 г. 10:44
Refund of funds not issued by Kapitalbank ATMs — within five business days.
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What are the privileges of JSCB "Kapitalbank" VISA cards?
Updated 24 December 2024 г. 10:09
It has a special status, and many companies offer discounts for cardholders. Through the link you can select a country, category and get acquainted with those companies that offer discounts http://www.visa.com.ru/ru/personal/cards/gold/offers/index.html
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What devices can I use UZS plastic cards on?
Updated 24 December 2024 г. 18:34
Banks self-service terminals, POS-terminals.
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What is the cost of opening an JSCB “Kapitalbank” plastic card?
Updated 23 December 2024 г. 17:10
UzCard: ochish qiymati – 50 000 so‘m;
Humo: ochish qiymati – 50 000 so‘m;
Visa Classic: ochish qiymati - 25 000 so'm / depozit summa yo'q;
Visa Gold: ochish qiymati - 55 000 so'm / depozit summa yo'q;
Visa Gold Sum kartalari bepul chiqariladi
Visa Platinum: ochish qiymati - 100 000 so'm / depozit summa yo'q;
Visa Infinite: ochish qiymati - 200 000 so'm / depozit summa yo'q;
MASTERCARD Standart: ochish qiymati – 25 000 so‘m / depozit summa yo‘q;
MASTERCARD Gold: ochish qiymati – 50 000 so‘m / depozit summa yo'q;
KIDS kartalari bepul chqariladi.
Humo: ochish qiymati – 50 000 so‘m;
Visa Classic: ochish qiymati - 25 000 so'm / depozit summa yo'q;
Visa Gold: ochish qiymati - 55 000 so'm / depozit summa yo'q;
Visa Gold Sum kartalari bepul chiqariladi
Visa Platinum: ochish qiymati - 100 000 so'm / depozit summa yo'q;
Visa Infinite: ochish qiymati - 200 000 so'm / depozit summa yo'q;
MASTERCARD Standart: ochish qiymati – 25 000 so‘m / depozit summa yo‘q;
MASTERCARD Gold: ochish qiymati – 50 000 so‘m / depozit summa yo'q;
KIDS kartalari bepul chqariladi.
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What is the fee for withdrawal of funds in Kapitalbank ATMs?
Updated 24 December 2024 г. 18:35
1% of payment amount
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What is the validity period of JSCB “Kapitalbank” cards?
Updated 24 December 2024 г. 10:29
All cards are valid for 5 years
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What should I do if the chip is damaged/the number on the card is erased?
Updated 23 December 2024 г. 15:13
You need to go to the branch to have the card reissued. You will be charged for this service according to the Bank's tariffs.
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What types of cards are there?
Updated 23 December 2024 г. 16:56
1. UZCARD plastic cards for salary projects of legal entities;
2. Standard UZCARD cards;
3. UZCARD plastic cards for pensioners;
4. Corporate UZCARD cards of legal entities;
5. UZCARD plastic cards for individual entrepreneurs.
6. HUMO plastic cards (both for individuals and for salary projects)
7. International VISA/MASTERCARD cards
8. KIDS cards
2. Standard UZCARD cards;
3. UZCARD plastic cards for pensioners;
4. Corporate UZCARD cards of legal entities;
5. UZCARD plastic cards for individual entrepreneurs.
6. HUMO plastic cards (both for individuals and for salary projects)
7. International VISA/MASTERCARD cards
8. KIDS cards
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