A client of your bank has mistakenly enabled sms-notification service. What should I do?
Updated 6 December 2018 г. 17:47
Dear client, please, visit a branch with passport and sign written application on mistakenly enabled sms-notification service. Or disable it yourself by sending 39391 text-message
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Can I send you register for payroll electronically?
Updated 6 December 2018 г. 17:22
Yes, you can. However, funds will not be credited until you provide hard copy.
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Can you describe the procedure for card issue?
Updated 27 September 2019 г. 11:49
Esteemed Client, You have to go to any Bank Branch located near to you with your passport (or with a document equivalent to your passport). The card will be issued within 1 – 3 days
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Card chip is damaged
Updated 6 December 2018 г. 17:48
Dear client, please, visit a branch
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Card has expired
Updated 6 December 2018 г. 17:48
Dear client, please, visit a branch, card replacement is free
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Card number is erased
Updated 6 December 2018 г. 17:48
Dear client, please, visit a branch that has issued the card
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Card validity period is erased
Updated 6 December 2018 г. 17:49
Dear client, please, visit a branch
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Corporate Visa Business card
Updated 6 December 2018 г. 17:42
Opened for legal entities and can be both conversion and not. Does not work on cash withdrawal in Uzbekistan, but works in terminals accepting Visa. Outside the Uzbekistan, works both on cash withdrawal and in terminals
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Do you charge interest on card balance?
Updated 6 December 2018 г. 17:20
Capitalization (interest on main account) is available only for pensioners and it amounts to 9% per annum
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Do you work on Saturdays?
Updated 27 September 2019 г. 11:46
Yes, if on this day the balance is open (bank employees inform us about it on Friday)
If the Balance is closed, all Branches and Mini-Banks do operate only Money Transfers!
If the Balance is closed, all Branches and Mini-Banks do operate only Money Transfers!
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During what period are jammed cards collected at the ATM?
Updated 12 January 2023 г. 16:22
Jammed cards are collected within 3 working days.
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Good afternoon How can I view all operations on crediting and debiting funds from card (Visa)?
Updated 7 January 2020 г. 09:13
You can view a mini statement for a month by sending “msti” to 2212 from mobile phone attached to your Visa card (you should state it when making agreement at the bank).<br>
To get a complete statement from the moment of card issue, visit a branch where a card was issued.
To get a complete statement from the moment of card issue, visit a branch where a card was issued.
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Hello, how can I open VISA card?
Updated 27 September 2019 г. 12:30
If you decide to open a Plastic Card you need to go to any Branch of our Bank with your Passport. The Card will be issued within 3 days. In urgent case Cards may be issued even within one day, after which you can use it. Fee for issuing a Card are to be collected according to the Bank's Tariffs.
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How can I check the balance on Visa card?
Updated 7 January 2020 г. 09:14
The Balance You can check by sending request from the Mobile Phone Number that is tied to your Visa card (it is indicated when concluding the agreement with the bank). You send it to the number 2212 using the word “BALI” or through the Bank’s Mobile Application. Your Balance is available also through the ATM of our Bank.
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How can I find out about receipt of funds to the card?
Updated 6 December 2018 г. 17:27
Check balance or enable sms-notification service.
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How long does it take to open a new card when the old one is lost?
Updated 27 September 2019 г. 11:57
The card will be issued within 1 – 3 days.
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How secure it is to use UZS plastic cards?
Updated 27 September 2019 г. 12:24
Security is not guaranteed in case data were provided to third persons
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How to enable sms-notification service for UZS plastic card cards?
Updated 27 September 2019 г. 12:25
All needed Instructions are available at the Information Kiosks / ATM or at our Bank Branch, as well as on our Website.
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I am abroad for 2 weeks. For some reason, my VISA card is blocked, what should I do next?
Updated 27 September 2019 г. 12:38
Esteemed Client, please stay on the line, I will try to connect you with the Business Department.
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I lost a card, how can I restore it?
Updated 6 December 2018 г. 17:31
You can restore it in the organization that has issued it.
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I need to unblock a card
Updated 6 December 2018 г. 17:47
Dear client, please, visit a branch that issued the card or Card Department of Head Office.
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I want to enable sms-notification service. Who should I contact?
Updated 27 September 2019 г. 12:01
You may use Uzcard Information Kiosks or ATMs. You can also go to the Bank Branches Departments for issuing Plastic Cards, where, upon written request, the SMS-Informing Service will be activated
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Money has disappeared from my card
Updated 6 December 2018 г. 17:49
Dear client, please, visit a branch that has issued the card (provide passport). Only during working days
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My younger brother is studying in the Republic of Korea. Can I transfer the amount to a VISA card and pay for his contract?
Updated 6 December 2018 г. 17:45
If the Visa card is issued by our bank, you can deposit funds at the bank presenting identity document (passport or military card)<br>
If Visa card is issued in the Republic of Korea you can use services of international bank transfer system S.W.I.F.T
If Visa card is issued in the Republic of Korea you can use services of international bank transfer system S.W.I.F.T
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Number/Validity period is printed incorrectly.
Updated 6 December 2018 г. 17:47
Dear client, please, visit a branch that has issued the card
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Plastic cards of Kapitalbank JSCB
Updated 5 September 2018 г. 16:26
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Possibilities of UZS plastic cards?
Updated 27 September 2019 г. 12:25
- Payment for goods and services in trade and service enterprise, where trade terminals are located
- Receipt of cash in cash departments or through ATMs (only individuals)
- Transfer of funds to current accounts of individuals and legal entities, for example, for study of your kids in institute.
- Transfer of funds to card. For example, payroll, dividends or earned income
- To deposit funds to card account
- To make payments for utility services
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Re-issue due to clients fault
Updated 27 September 2019 г. 12:40
Esteemed Client, you have to go to our Bank Branch that will issue the Card for you. The secondary issue is possible within one operational day. It costs according to the Tariffs.
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Terminal shows error when I try to use a card. What should I do?
Updated 6 December 2018 г. 17:30
Check the condition of a card and try to use it in other terminal.
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Terms of return of cards blocked in ATMs of JSCB “Kapitalbank” and their reasons
Updated 12 January 2023 г. 16:22
Return is made within three working days.
Reasons of blocked cards can be:
1. Defects on the bank card.
2. Inadmissible number of wrong PIN-codes entered.
3. Blocking of the current account or card.
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Timeframe for refunds
Updated 12 January 2023 г. 16:23
1. Refunds of funds not issued by JSCB ATMs - within five working days.
2. Blocked transactions in the Visa money transfer system - within 30 calendar days.
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VISA Classic Card
Updated 27 September 2019 г. 12:33
Mainly it is used for payment through terminals and Internet payments, as well as through ATMs.
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VISA Gold Card
Updated 6 December 2018 г. 17:44
It holds a special status. Many companies offer discounts to its holders. The following link will help you to select country, category and to find out what companies offer discounts. http://www.visa.com.ru/ru/ru-ru/personal/cards/gold/offers/index.shtml
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What devices can I use UZS plastic cards on?
Updated 27 September 2019 г. 12:24
Banks self-service terminals, POS-terminals.
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What is the cost of opening an JSCB “Kapitalbank” plastic card?
Updated 12 January 2023 г. 16:20
UzCard: cost of opening - 30 000 soums;
Humo: cost of opening - 10,000 soums;
Visa Classic: cost of opening - 25 000 soums / no deposit amount;
Visa Gold: cost of opening - 55 000 sum / no deposit amount;
Visa Platinum: opening fee - 170,000 sum / no deposit amount - $30;
Visa Infinite: cost of opening - 500,000 sums / deposit amount - $200.
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What is the fee for withdrawal of funds in Kapitalbank ATMs?
Updated 6 December 2018 г. 17:30
1% of payment amount
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What is the validity period of JSCB “Kapitalbank” cards?
Updated 12 January 2023 г. 16:21
UzCard and Humo are valid for 5 years;
Currency cards Visa and MasterCard - 3 years.
Currency cards Visa and MasterCard - 3 years.
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What types of online cards are available?
Updated 27 September 2019 г. 11:48
1. A. UZCARD EMV cards within the payroll program of legal entities;
2. UZCARD EMV standard cards;
3. UZCARD EMV cards of retirees;
4. UZCARD EMV corporate cards of legal entities;
5. UZCARD EMV cards of individual entrepreneurs;
6. HUMO Plastic Cards may be used both for Individuals and for Salary Projects.
2. UZCARD EMV standard cards;
3. UZCARD EMV cards of retirees;
4. UZCARD EMV corporate cards of legal entities;
5. UZCARD EMV cards of individual entrepreneurs;
6. HUMO Plastic Cards may be used both for Individuals and for Salary Projects.
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Where can I find instructions for UZS plastic cards use?
Updated 27 September 2019 г. 12:27
Instructions are available on our website.
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Where can I use your card online?
Updated 27 September 2019 г. 11:47
This can be used on the territory of the Republic of Uzbekistan in all enterprises that have a Uzcard Terminal and in cash withdrawal ATMs
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Why it is convenient to use a UZS plastic card instead of cash money?
Updated 27 September 2019 г. 12:26
Payment speed, it is impossible to forge a card or lose monetary funds, accrual of interest on balance
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