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Mobile application

          
 Apelsin 
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  • Scan the QR code to download the mobile app
  • Technical support telephone: +99871 2001515

Updated 3 January 2020 г. 11:49
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An error occurred during installation. What should I do?
Updated 27 September 2019 г. 19:42
You need to check the availability of the Internet and you need run again.
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Can I install the application using one number, and SMS-notifications using another number but of the same device?
Updated 3 December 2018 г. 15:55
Yes, you can.
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Can I pay for utility services through Apelsin?
Updated 4 January 2020 г. 17:22
Yes, you can.
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Can I rename payments?
Updated 3 December 2018 г. 15:42
No, it is not possible.
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Can I switch between languages?
Updated 3 December 2018 г. 15:30
Yes, three languages are available: Russian, English and Uzbek
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Can I transfer funds to another application?
Updated 3 December 2018 г. 15:45
Yes, you can provided the card is activated in both applications.
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Can I transfer money to Visa or Uzcard using Apelsin app?
Updated 4 January 2020 г. 17:25
Yes, you can.
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Can I use Apelsin outside the Uzbekistan?
Updated 3 January 2020 г. 11:47
Yes. In this case, you need to connect roaming to the phone number, and SMS messages with confirmation codes will come to you.
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Can unregistered users use the app?
Updated 3 December 2018 г. 15:26
No, they cannot
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How can I enter the application if I have forgotten the password?
Updated 3 December 2018 г. 15:37
Recover the password using feature “Forgot the password?”.
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How can I view payments history?
Updated 27 September 2019 г. 19:34
In the Translations section
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How long does it take to effect payment using Apelsin?
Updated 4 January 2020 г. 17:24
It depends on service provider.
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How long does it take to effect payment?
Updated 3 December 2018 г. 15:33
As long as it takes an accountant to make it.
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How long does it take to register in applications?
Updated 27 September 2019 г. 19:36
After entering the data – Instantly
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How long does it take to unblock Kapital24 Visa card?
Updated 3 December 2018 г. 15:29
It takes a few seconds.
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How long does transfer take?
Updated 3 December 2018 г. 15:46
It depends on service provider
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How many organizations can I add in the app per one login?
Updated 3 December 2018 г. 15:34
up to 5
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How reliable the app regarding the security of funds?
Updated 3 December 2018 г. 15:38
Funds are secure unless third persons have access to it.
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How secure should the app password be?
Updated 3 December 2018 г. 15:38
The more characters, the more secure the password.
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How should I update the Mobile Application?
Updated 27 September 2019 г. 19:41
Play Market (Android), App Store (Iphone). Follow instructions.
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How should I use the app to make my experience totally secure?
Updated 3 December 2018 г. 15:37
Use it by yourself, do not provide the data to third persons.
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How should you save your password aiming to log into the Application next time?
Updated 27 September 2019 г. 19:03
It is not possible to save the password.
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How to delete payments?
Updated 3 December 2018 г. 15:41
Payments shall not be deleted.
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How to install the Mobile application?
Updated 3 December 2018 г. 15:52
Play Market (Android), App Store (Iphone). Follow instructions.
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How to set the Mobile application?
Updated 3 December 2018 г. 15:51
Register in it.
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How to use Mobile application securely?
Updated 27 September 2019 г. 19:02
Do not share your Username and Password with Third Parties. Do not write down your password - remember it, please!
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How to view payments history in Apelsin?
Updated 4 January 2020 г. 17:23
In Monitoring menu
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I cannot enter the mobile application. What should I do?
Updated 3 December 2018 г. 15:38
Check the Internet connection.
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I changed the phone number, how can I enter the app?
Updated 3 December 2018 г. 15:39
You should visit the head office of the bank to provide new number.
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If I lost my mobile phone, how can I secure Mobile application?
Updated 3 December 2018 г. 15:36
The application is secured for the password is not saved when closing it, but if the password is short or not complex, it is better to change it using another device.
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In what cases registration in the application is not available?
Updated 3 December 2018 г. 15:48
Incorrectly input data.
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In which cases I will not receive an advice slip?
Updated 27 September 2019 г. 18:59
If the device does not have Internet
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Is it necessary to activate SMS-notifications service?
Updated 3 December 2018 г. 15:26
Yes, it is.
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Is it possible to disable SMS?
Updated 27 September 2019 г. 19:48
You may actually disable the SMS-Informing System according to the instructions posted on our website: https://kapital24.uz/en/plastic-cards/info/usluga-sms-informirovaniya/
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Is it possible to effect payments outside the Uzbekistan?
Updated 3 December 2018 г. 15:43
Yes, it is possible.
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Is it possible to find a location of ATMs using Kapital24 Visa?
Updated 3 December 2018 г. 15:28
Yes
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Is it possible to make a conversion using this app?
Updated 3 December 2018 г. 15:31
Yes, it is possible.
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Is it possible to make a deposit to Visa card using Mobile24?
Updated 3 December 2018 г. 15:30
No, it is not possible.
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Is it possible to pay for services not provided in Apelsin list?
Updated 4 January 2020 г. 17:24
No, it is not possible.
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Is it possible to purchase/sell foreign currency?
Updated 3 December 2018 г. 15:31
Yes, it is possible.
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Is the Apelsin Application – a Free or Paid Application for the Operation Process?
Updated 3 January 2020 г. 11:47
The Apelsin Application is really free to use. At the same time, when performing Certain Operations, a commission may be charged in accordance with the rates of KAPITALBANK JSCB.
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Is there a fee for SMS?
Updated 3 December 2018 г. 15:55
0.5%
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Is there a fee for transferring funds from Apelsin?
Updated 4 January 2020 г. 17:26
0.5%
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Is there a report or receipt of payment for utility services payments?
Updated 3 December 2018 г. 15:43
The app shows cheque and payment information.
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On which devices can I use Mobile apps?
Updated 27 September 2019 г. 19:37
The Kapitalbank Mobile Application for Android (at least version 5.0) and iOS (at least version 10.0) platforms has to be used.
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What are the advantages of Apelsin?
Updated 3 January 2020 г. 11:47
High operating speed and service convenience.
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What are the advantages of making payments through the Apelsin application?
Updated 4 January 2020 г. 17:24
If you have a telephone and Internet connection, you can make payments at any time and any place.
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What are the functions of Kapital24 Visa?
Updated 27 September 2019 г. 19:01
You may check your balance, block / unblock cards, receive mini statements, and also set the level of risks.

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What are the functions of Mobile24?
Updated 3 December 2018 г. 15:31
Send payments in local currency and SWIFT payments in foreign currency.
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What are the reasons for money to be written off in the transfer but not received by the recipient?
Updated 3 December 2018 г. 15:45
No Internet connection or recipient data were input incorrectly.
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What are the reasons for Visa card blocking?
Updated 3 December 2018 г. 15:29
You should contact card department.
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What are the support numbers I can use in case of problems in the Mobile application?
Updated 29 August 2019 г. 12:23
(71) 200-15-15
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What data is required to input to register in the application?
Updated 27 September 2019 г. 19:35
Card Number, Validity Period and Mobile Phone Number connected to SMS informing service to the card.
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What do I need to use Apelsin?
Updated 3 January 2020 г. 11:47
You need to download the Application from the Play Market (Android above version 5.0), the App Store (Iphone above version 10.0) and then, you have to follow the instructions.
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What is Kapital24 Visa app?
Updated 3 December 2018 г. 15:29
It is an application for balance monitoring and management of Visa cards.
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What is Mobile24?
Updated 3 December 2018 г. 15:35
Mobile24 is an application for sending payments for legal bodies.
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What kind of possibilities the Apelsin Application does have here?
Updated 3 January 2020 г. 16:12
Apelsin Application can perform transfers from one card to another (UZCARD, HUMO, VISA) on more favourable terms, sell and purchase foreign currency on a favourable rate, open and monitor online deposits, repay and monitor credits without any commission, perform payments for communal services, communication services, Internet and a great deal of other things.
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Where can I get help in case of problems in the Mobile application?
Updated 29 August 2019 г. 12:24
Call Technical Support  (71) 200-15-15.
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Where can I get instructions on Mobile Applications?
Updated 27 September 2019 г. 19:39
You may ask questions using the website https://kapital24.uz/en/remote-banking/kapitalbank / or for more detailed information, you may call technical support by phone 71 200 15 15.
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Where to download the Mobile application?
Updated 27 September 2019 г. 19:40
Play Market (Android), App Store (Iphone) or follow the link http://onelink.to/f34czr
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Where to register in the application?
Updated 3 December 2018 г. 15:48
On the home page.
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Where сan I change my personal data?
Updated 3 December 2018 г. 15:52
In the application settings
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Which services can I pay for using Apelsin?
Updated 4 January 2020 г. 17:23
Those provided in application list.
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Why has an error occurred during registration?
Updated 3 December 2018 г. 15:48
Incorrectly input data
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Will I receive messages to Kapitalbank application?
Updated 27 September 2019 г. 19:46
Mark the Notifications on Account Movement
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Will I receive messages with no Internet connection?
Updated 27 September 2019 г. 19:47
Yes, if the SMS Notification Service is enabled
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Will I receive SMS from Kapitalbank?
Updated 29 August 2019 г. 12:32
Yes, when SMS-notification service is enabled.
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Will I receive SMS-notifications on effecting payments?
Updated 3 December 2018 г. 15:32
No, but there is an opportunity to enable push notifications in the accounts settings.
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Will the history of payments be deleted after app updates?
Updated 3 December 2018 г. 15:34
No, it is stored at the bank.
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