Security
How do I unblock a card?
Updated 24 December 2024 г. 18:30
You need to go to any branch of the bank with an identity document.
... I find the answer useful
I have been mistakenly connected to another phone number for SMS-info service, what should I do?
Updated 24 December 2024 г. 18:30
You need to go to the bank branch with your passport and leave an application about the erroneous connection of this service.
... I find the answer useful
If the card is reissued due to the client's fault, How much does this service cost?
Updated 23 December 2024 г. 15:14
According to the Bank's tariffs. Tariffs can be found on the Bank's website.
... I find the answer useful
My funds have been disappeared from my card, what should I do?
Updated 24 December 2024 г. 18:28
The first thing you need to do is block the card to prevent further unauthorised withdrawals. Blocking can be done through the Kapitalbank mobile app - select the desired card and block it. You can also call the Contact Centre on 1340 or 71 200 15 15 phone numbers to block the card.
... I find the answer useful
The card has expired
Updated 24 December 2024 г. 18:28
Dear customer, you must go to the bank's branch. The card will be replaced free of charge if the replacement is made during the period of one month before the expiry date, on time or one month later.
... I find the answer useful
What should I do if the chip is damaged/the number on the card is erased?
Updated 23 December 2024 г. 15:13
You need to go to the branch to have the card reissued. You will be charged for this service according to the Bank's tariffs.
... I find the answer useful