Top 10 Questions
Can I send you register for payroll electronically?
Updated 6 December 2018 г. 17:22
Yes, you can. However, funds will not be credited until you provide hard copy.
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Can you describe the procedure for card issue?
Updated 27 September 2019 г. 11:49
Esteemed Client, You have to go to any Bank Branch located near to you with your passport (or with a document equivalent to your passport). The card will be issued within 1 – 3 days
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Do you charge interest on card balance?
Updated 6 December 2018 г. 17:20
Capitalization (interest on main account) is available only for pensioners and it amounts to 9% per annum
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Do you work on Saturdays?
Updated 27 September 2019 г. 11:46
Yes, if on this day the balance is open (bank employees inform us about it on Friday)
If the Balance is closed, all Branches and Mini-Banks do operate only Money Transfers!
If the Balance is closed, all Branches and Mini-Banks do operate only Money Transfers!
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During what period are jammed cards collected at the ATM?
Updated 12 January 2023 г. 16:22
Jammed cards are collected within 3 working days.
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How long does it take to open a new card when the old one is lost?
Updated 27 September 2019 г. 11:57
The card will be issued within 1 – 3 days.
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I want to enable sms-notification service. Who should I contact?
Updated 27 September 2019 г. 12:01
You may use Uzcard Information Kiosks or ATMs. You can also go to the Bank Branches Departments for issuing Plastic Cards, where, upon written request, the SMS-Informing Service will be activated
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Terms of return of cards blocked in ATMs of JSCB “Kapitalbank” and their reasons
Updated 12 January 2023 г. 16:22
Return is made within three working days.
Reasons of blocked cards can be:
1. Defects on the bank card.
2. Inadmissible number of wrong PIN-codes entered.
3. Blocking of the current account or card.
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Timeframe for refunds
Updated 12 January 2023 г. 16:23
1. Refunds of funds not issued by JSCB ATMs - within five working days.
2. Blocked transactions in the Visa money transfer system - within 30 calendar days.
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What is the cost of opening an JSCB “Kapitalbank” plastic card?
Updated 12 January 2023 г. 16:20
UzCard: cost of opening - 30 000 soums;
Humo: cost of opening - 10,000 soums;
Visa Classic: cost of opening - 25 000 soums / no deposit amount;
Visa Gold: cost of opening - 55 000 sum / no deposit amount;
Visa Platinum: opening fee - 170,000 sum / no deposit amount - $30;
Visa Infinite: cost of opening - 500,000 sums / deposit amount - $200.
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What is the validity period of JSCB “Kapitalbank” cards?
Updated 12 January 2023 г. 16:21
UzCard and Humo are valid for 5 years;
Currency cards Visa and MasterCard - 3 years.
Currency cards Visa and MasterCard - 3 years.
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What types of online cards are available?
Updated 27 September 2019 г. 11:48
1. A. UZCARD EMV cards within the payroll program of legal entities;
2. UZCARD EMV standard cards;
3. UZCARD EMV cards of retirees;
4. UZCARD EMV corporate cards of legal entities;
5. UZCARD EMV cards of individual entrepreneurs;
6. HUMO Plastic Cards may be used both for Individuals and for Salary Projects.
2. UZCARD EMV standard cards;
3. UZCARD EMV cards of retirees;
4. UZCARD EMV corporate cards of legal entities;
5. UZCARD EMV cards of individual entrepreneurs;
6. HUMO Plastic Cards may be used both for Individuals and for Salary Projects.
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Where can I use your card online?
Updated 27 September 2019 г. 11:47
This can be used on the territory of the Republic of Uzbekistan in all enterprises that have a Uzcard Terminal and in cash withdrawal ATMs
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